nova88 bd Privacy Policy
Your personal information matters to us. This policy explains how nova88 bd collects your information, what it is used for, and what steps are taken to keep it secure.
Effective Date: This privacy policy is effective from 2025. nova88 bd reserves the right to amend this policy at any time. Continued use of the website after any amendment will be considered acceptance of the updated policy.
Table of Contents
1 Introduction and Scope
nova88 bd (referred to hereinafter as "we", "our", or "the platform") is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to all services provided through the nova88bd.cam website and its associated mobile applications.
The purpose of this policy is to clearly inform you which data is collected and how it is processed when you create an account, make a deposit, or use any service on our platform. This policy works alongside our Terms and Conditions and both documents should be read together.
By using our platform, you are considered to have agreed to the terms set out in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
2 Data Collection
nova88 bd collects different types of information in different situations. The types of data collected are detailed below:
2.1 Registration Information
When you create an account, we collect the following information:
- Full name and date of birth
- Username and password
- Email address
- Mobile number
- National ID or passport number (for identity verification)
- Address details
2.2 Financial Information
During deposit and withdrawal processes, we collect the necessary financial information. This includes mobile banking numbers (bKash, Nagad, Rocket, or Upay) and transaction history. We do not store full card numbers or bank account details.
2.3 Automatically Collected Information
When you browse our platform, the following information may be collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Device information (model, operating system)
- Session duration and pages visited
- Referral URL (where you came from before reaching our site)
- Information from cookies and tracking technologies (detailed below)
2.4 Gaming Activity Information
Your betting and gaming history, win and loss records, bonus usage, and account activity data are stored. This information is used to improve service quality and monitor responsible gaming.
3 Purpose of Data Use
nova88 bd uses collected data for the following purposes:
- Account Management: To create, verify, and securely maintain your account.
- Identity Verification (KYC): For OTP verification and identity confirmation needed to prevent fraud and money laundering.
- Financial Transactions: To process deposits, withdrawals, and bonus payments.
- Customer Support: To maintain the quality of 24/7 support provided via live chat and email.
- Platform Improvement: To analyse user experience and further improve services.
- Promotions and Bonuses: To send relevant bonuses and offers based on your activity.
- Responsible Gaming: To monitor excessive betting behaviour and provide assistance when needed.
- Legal Obligations: To comply with applicable laws and regulations.
We never sell your data directly to advertisers. To learn more about our site's identity and mission, visit our About Us page.
4 Cookies and Tracking
nova88 bd uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:
4.1 Essential Cookies
These cookies are necessary for the platform's core functionality. They are used to maintain login sessions, perform security checks, and protect financial transactions. These cookies cannot be disabled.
4.2 Analytics Cookies
We use analytics cookies to analyse how our platform is used. Information such as which pages are visited most and how long users stay is collected in aggregated and anonymous form for analysis.
4.3 Functional Cookies
These cookies are used to remember your preferences (such as language selection and theme settings). You can manage these cookies through your browser settings, though this may affect service quality in some cases.
Cookies can be disabled by changing your browser settings. However, this may limit some features of the platform.
5 Sharing Data with Third Parties
nova88 bd may share your personal data with third parties in limited and specific circumstances. These third parties are:
5.1 Payment Processors
The necessary information is shared with the relevant processor to complete transactions via bKash, Nagad, Rocket, and Upay. This sharing of data is strictly transaction-based and governed by each organisation's own privacy policy.
5.2 Game Providers
Certain session data may be shared in connection with the technical integration of our game partners, including Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe. This information is necessary to verify game session authenticity and determine outcomes.
5.3 Technology Service Providers
We work with trusted third parties for website hosting, security monitoring, and technical support. These partners process data only for specified purposes and may not use it for their own benefit.
5.4 Legal Obligations
Where we are legally required to disclose information by court order, at the request of an investigative authority, or under applicable law, we will do so. In such cases, only the minimum necessary information will be provided.
6 Data Security
The security of your data is the highest priority for nova88 bd. We have put in place industry-standard technical and administrative safeguards:
- SSL Encryption: All data transfers use 256-bit SSL (Secure Socket Layer) encryption, which protects data transmissions from interception by third parties.
- Data Encryption: Stored sensitive data is kept in encrypted form. Passwords are never stored in plain text.
- Access Controls: Only authorised staff can view user data, and only for specific purposes. All access is logged.
- Regular Security Reviews: Regular security assessments are conducted to identify and address system vulnerabilities.
- Two-Factor Verification (OTP): OTP verification is mandatory for important transactions and account changes.
However, no technology provider can guarantee that data transmission over the internet is completely secure. We take every precaution, but if a security breach occurs, we will promptly notify affected users.
7 Data Retention Period
How long nova88 bd retains your data depends on the type and purpose of the data:
- While Your Account Is Active: Your data will be retained for as long as your account remains active.
- After Account Closure: Financial transaction and identity verification data may need to be retained for a specified period for legal and regulatory reasons.
- Anonymous Analytics Data: Aggregated statistical data may be retained in anonymous form indefinitely.
Once the retention period has passed, data will be securely deleted or anonymised in a way that makes it impossible to identify you.
8 User Rights
As a nova88 bd user, you have several important rights regarding your own data:
8.1 Right to Access
You can request a copy of the personal data we hold about you at any time. This request must be made to our support team by email.
8.2 Right to Rectification
If your data is incorrect or incomplete, you can request a correction. Some information can be changed directly in your account settings. For other cases, please contact our support team.
8.3 Right to Erasure
In certain circumstances, you can request that your data be deleted. However, we may be required to retain some data due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
You can choose to stop receiving bonus offers or promotional emails. This can be done through your account settings or by notifying our support team. Important account-related messages cannot be turned off.
9 Protection of Minors
nova88 bd is for users aged 21 and above (21+) only. We do not knowingly collect any data from persons under the age of 21. If we are informed that a minor has created an account, we will immediately delete that account and all associated data.
Responsible gaming is an integral part of our platform. To learn about support for excessive betting and ways to set limits for yourself, please read our Responsible Gaming Guidelines.
10 Policy Changes
nova88 bd reserves the right to amend this privacy policy at any time. For significant changes, we will:
- Publish a notice on the website's homepage.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after changes are published will be considered acceptance of the new policy. We therefore recommend checking this page regularly.
11 Contact
For any questions, data access requests, or complaints regarding this privacy policy, please contact us:
- Live Chat: Use the live chat on the website for direct 24/7 support.
- Email: [email protected]
Our support team can communicate in both Bengali and English. You can also check our FAQ section for answers to many common questions.
We aim to respond to every data protection request as quickly as possible.